Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At Puzzlewood, we're committed to promoting responsible gaming. Online pokies should be enjoyed as entertainment only—never as a way to earn money or solve financial problems. If you're playing to make money or recover losses, it's time to pause and seek support.
Age Verification
You must be 18 years of age or older to use our website and play online pokies. This is a legal requirement in New Zealand. By accessing Puzzlewood, you confirm that you meet this age requirement.
If you're under 18, please do not use this service. If you're concerned about a young person's gambling, contact support services listed below.
Warning Signs of Problem Gambling
Do you recognize any of these signs in your own behavior? If so, help is available.
- Chasing losses: Trying to win back money you've lost by gambling more
- Hiding your gambling: Being secretive about how much time or money you spend gambling
- Loss of control: Gambling longer or with more money than you intended
- Neglecting responsibilities: Missing work, school, or family commitments due to gambling
- Gambling with money you can't afford to lose: Using rent, bill, or grocery money to gamble
- Mood changes: Becoming irritable, anxious, or depressed when not gambling
- Escalating amounts: Needing to bet more money to feel the same excitement
- Failed attempts to stop: Repeatedly trying and failing to reduce or quit gambling
- Borrowing to gamble: Taking loans or using credit to fund gambling activity
- Impact on relationships: Friends or family expressing concern about your gambling
If you identify with several of these signs, please reach out to a support organization today.
Self-Help Tools
Puzzlewood offers several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you're willing to spend per day, week, or month
- Loss Limits: Restrict the total amount you're prepared to lose in a session
- Reality Checks: Receive reminders about how long you've been playing and how much you've spent
- Session Time Limits: Set automatic breaks during play to maintain perspective
- Self-Exclusion: Temporarily or permanently block your access to your account
Speak with our support team to activate any of these tools. They're designed to help you stay in control.
Support Organizations for New Zealand
If you need help, these organizations provide free, confidential support:
In New Zealand:
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Gambling Helpline NZ
Phone: 0800 654 655 (free, 24/7)
Website: www.gamblinghelpline.co.nz
Free, confidential counseling and support for problem gambling -
Problem Gambling Foundation NZ
Phone: 09 303 3700
Website: www.pgf.nz
Research, support, and advocacy for problem gambling in NZ
International Support (if needed):
-
GamCare (UK)
Website: www.gamcare.org.uk -
GamStop (UK Self-Exclusion)
Website: www.gamstop.co.uk -
Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
If You Need Help, Reach Out Today
Problem gambling is treatable, and you don't have to face it alone. Contacting a support service is free, confidential, and could be the first step toward recovery.
Call the Gambling Helpline NZ: 0800 654 655 anytime, 24 hours a day, 7 days a week.
Your wellbeing matters. If you're struggling with your gaming, please seek help today.